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Return & Refunds

 

At OMP we want our customers to be completely satisfied with their purchase and we understand that you may need to return a product. To assist, we have outlined the OMP returns policy key points below:

We recommend you read our Returns Policy as well as our Terms and Conditions prior to making a purchase from OMP, so you are familiar withour policy on refunds, returns and repairs and your rights under the Australian Consumer Law. Your rights under the Australian Consumer Laware not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product toproduct, depending on factors such as the nature of the product and the price. OMP adopts the same approach. The type of remedy we can offeryou may also vary depending on how long it takes you to return the product to us.

For any product return, please follow our returns policy procedure. This includes products that carry a manufacturer's warranty. Any costincurred by you in returning the item to OMP will be borne by you. We also recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact our friendly and knowledgeable Customer Service Team on 08-8186-0899.

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of OMP, and applies where you make a purchase online from www.omp.com.au

You may return goods we have delivered to you by mail, by contacting our Customer Service Team on 08-8186-0899 for further advice, or by emailing a service request form. Goods must be returned within a reasonable time. This time frame may vary from product to product and may dependon the type of product you purchased and the price you paid. If any goods cannot be easily returned to us, due to their size, or other such circumstance, please contact our Customer Service Team and we will arrange alternative assessment of the goods. Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which may vary due to reasonsbeyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description or manufacturer/distributor delay.

You may also be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse oraccident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with anindicative fee, which fee may vary due to reasons beyond our control.

Product Assessment

The available remedy will depend on whether the fault amounts to a major failure. Where the product fault is difficult or potentially dangerous to determine remotely (for example if it is an electrical or battery item), we will need to consult with the manufacturer or distributor to determine the fault and resolution.

The manufacturer or distributor will determine whether a product has incurred a major or minor fault. Where a product has been sent to the manufacturer or distributor, the manufacturer or distributor will determine whether:

  1. There is no fault found
  2. There is a minor fault which can be easily repaired within a reasonable time frame
  3. There is a major fault found and the customer is to be offered a replacement or a refund
  4. The product has been damaged or abused through misuse.

Where there is no fault found, the product will be returned to you.

Where the manufacturer or distributor’s assessment finds that there is no fault with the goods, or that the goods have been damaged due to misuse or abnormal use of the goods by you, we may require, at our option, that you compensate us for any fee imposed on us by the manufacturer or distributor in relation to this assessment.

Unfortunately, OMP cannot offer a refund or exchange where the product has sustained damage due to abnormal use, whether that has been identified by OMP, or the manufacturer.

If the product does not match its advertised description, OMP will provide you with a choice between a refund or Returns Credit to the value of the item purchased.

For loss prevention and assessment purposes we will need to record your personal details. For further information on our Privacy Policy, please click here.

What should I do if the product I am returning contains electronic data such as model memory, electronic programming memory, etc?

If any goods that you return are capable of retaining user generated data such as files stored on a transmitter, electronic programming memory, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove associated data from the device. The party assessing and/or repairing your goods wil not be held responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Refunds

Refunds will be made by OMP via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days. If you are granted an exchange for the reason of not having proof of purchase, you will be given an exchange or Returns Credit to the value of the lowest recorded system price as its purchase date cannot be determined.

Change of Mind

Please choose carefully as it is not part of our standard policy to provide refunds where you have simply changed your mind or made a wrongselection. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Please contact our Customer Service team to discuss any specific issues you may have.

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